Claims

We all need Insurance to cover those risks which we hope will never happen. Unfortunately they sometimes do, and it is very important that at this time the cover you have purchased works for you. GoldenLife has staff who have had years of experience in ensuring your claims are processed quickly and met fairly. We are proud of our record and are here to help you. You may contact us for help. See Contact Us

Our Insurance provider, FidelityLife has an excellent record in Claims processing and satisfaction. Submitting a claim is easy.

Call the claims department on 0800 88 22 88, email claims@fidelitylife.co.nz or contact us. FidelityLife claims assessors will advise you on what they require to ensure your claim is assessed as quickly as possible.

In most cases, the whole process only takes a few days, but please be aware that it can take as long as several weeks (depending on individual circumstances).

Five steps to claiming with Fidelity Life:

1. Report a claim to Fidelity Life. Call 0800 88 22 88, or email claims@fidelitylife.co.nz
2. Your assigned Claims Assessor will call you to discuss your claim.
3. A letter will be sent to you, if considered necessary, listing any documentation required.
4. When we have received your documentation, your Claims Assessor will start assessing your claim.
5. When all the requirements have been received, the outcome of your claim will be advised to you promptly

Documentation for a Life cover claim

FidelityLife may require documentation from you including:

• the policy document
• a full birth certificate
• a full death certificate
• a coroner's report, if applicable
• a grant of administration - probate or certificate of administration or letters of administration if the deceased was the sole owner of the policy.

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